Financial Services Firm Elevates the Client Experience with DIA and Hosted Voice | Glo Fiber Business
Glo Fiber Business Win, October 16, 2025: A Roanoke, Virginia-based financial services firm has chosen Glo Fiber Business as its trusted technology partner and has chosen Dedicated Internet Access (DIA) and Hosted Voice services to enhance client service. The firm provides a wide range of offerings for individuals and families, including asset protection, estate and trust planning, retirement planning, investment advice, philanthropy, and tax planning.
Unreliable broadband and an outdated phone system were holding the company back. For a business known for its responsiveness and personal client service, that simply wasn’t acceptable. After discussing their challenges with the Glo Fiber Business team, the company quickly recognized a shared commitment to reliability and customer care. That initial collaboration built trust and set the foundation for a strong partnership. After understanding the firm’s challenges, the Glo Fiber Business Account Manager recommended two complementary solutions: DIA and Hosted Voice to deliver the speed, reliability, and modern communication tools the company needed to serve clients in real time and scale confidently for the future.
Together, these services will transform how the firm connects and communicates. With DIA, the company now benefits from a private, all-fiber circuit that provides consistent, symmetrical speeds regardless of local network traffic, along with built-in DDoS protection for enhanced security. This gives employees the bandwidth to meet with clients virtually, maintain a strong online presence, and run all business-critical applications seamlessly. Meanwhile, the Hosted Voice solution replaced the firm’s aging phone system with a modern, cloud-based platform powered by VoIP technology. It introduced advanced communication features like voicemail transcription, auto attendants, and video conferencing, all accessible through a centralized dashboard that streamlines management and supports greater collaboration across teams.
Not only do these services support the firm’s daily business operations, but the team can also rest easy knowing their connectivity is backed by Glo Fiber Business’s 24/7/365 locally staffed Network Operations Center (NOC) and comprehensive service-level agreements. These ensure consistent performance, carrier-grade reliability, and total peace of mind.
“Financial organizations depend on secure, always-on connectivity to keep client interactions running smoothly,” said Glenn Lyttle, SVP of Commercial Sales for Glo Fiber Business. “We value the trust this firm placed in us to enhance its technology foundation, and we’re proud that our DIA and Hosted Voice services are supporting its long-term success.”
For more information on Glo Fiber Business’s DIA data solution or Hosted Voice enterprise voice service, visit our Enterprise Solutions page.