Where can I download the SmartBiz app?

• From the Apple App Store or Google Play Store.

What languages does SmartBiz support?

• English, French Canadian, Spanish, and German.

How do I add another admin to the SmartBiz app?

• Go to Settings, tap Account and Admins, and tap Invite Admin.
• Enter their name and email address.
• Tap Send Invite.

How do I change or remove the secondary admin in the app?

• Go to Settings and tap Account and Admins.
• Tap the Secondary Admin to view their profile.
• Tap Delete Person and confirm the deletion.

How do I change the Primary user of SmartBiz to a different user?

• Reach out to your service provider to request a Primary user change.

How do I set up the Primary network?

• Go to Networks, tap the Primary network, and tap Edit.
  • Enter a Network Name (SSID) and Wi-Fi Password, and select a Security Type.
  • Tap Save.
• Tap Network Security.
  • See How do I set up the Trusted List?
  • See How do I set up Skipped Devices?
  • See How do I set up Intrusion Settings?
• Tap Content Restrictions.
  • See How do I set up Content Restrictions?

How do I set up the Point of Sale network?

• Go to Networks, tap the Point of Sale network, and tap Edit.
  • Enable Wired and/or Wireless Network Access.
  • Enter a Network Name (SSID) and Wi-Fi Password, and select a Security Type.
  • Enable or disable the following options:
    • Broadcast SSID: Allows devices to discover the Wi-Fi network.
    • Intra-Isolation: Prevents devices on the Point of Sale network from connecting to each other. Only enable this if all devices connect to the Internet independently and do not communicate with other devices on the network.
    • Inter-Isolation: Prevents devices on the Point of Sale network from seeing or being seen by devices on other networks. This cannot be disabled.
  • Tap Save.
• Tap Network Security.
  • See How do I set up the Trusted List?
  • See How do I set up Skipped Devices?
  • See How do I set up Intrusion Settings?
• Tap Content Restrictions.
  • See How do I set up Content Restrictions?

How do I set up the Staff network?

• Go to Networks, tap the Staff network, and tap Edit.
• Choose the Network Configuration:
  • Shared Password: All employees connect to the network using the same password. Individual Staff profiles are not available.
    • Enter a Network Name (SSID) and Wi-Fi Password, and select a Security Type.
  • Individual Passwords: Create individual Staff profiles with unique, automatically generated passwords. Connected devices are associated with a specific profile.
    • Enter a Network Name (SSID).
• Tap Save.
• Tap Network Security.
  • See How do I set up the Trusted List?
  • See How do I set up Skipped Devices?
  • See How do I set up Intrusion Settings?
• Tap Content Restrictions.
  • See How do I set up Content Restrictions?
• Tap Network Access Hours.
  • Tap the Network Hours dropdown and select a schedule:
    • Always On: The network is always available.
    • Every Day: The network is available during the same hours every day.
    • Custom: Network availability can be customized with multiple time periods throughout the week.
  • Tap Save.

How do I set up the Customer network?

• Go to Networks, tap the Customer Portal network, and enable Customer Portal.
• Tap Page Content.
  • Enter a Network Name (SSID).
  • Enter a Page Heading.
  • Tap Upload and select a cover photo.
  • Select the Login Requirements:
    • Email, First Name, Last Name: Collect personal information for marketing purposes.
    • None: Personal information will not be collected.
  • Enable or disable the Anti-spam Content toggle.
  • When enabled, select an Anti-spam Consent type.
  • Enter the Anti-spam Consent webpage URL or plain text.
  • Confirm whether Anti-spam Consent is legally required in your locality.
  • Select a Terms of Service type.
  • Enter the Terms of Service webpage URL or plain text.
  • Enter the Button Text.
  • Tap Save.
• Tap Branding.
  • Tap Upload to select a logo image.
  • Enter a background color hex code or select a color.
  • Enter a font color hex code or select a color.
  • Enter a primary button color hex code or select a color.
  • Enter a button font color hex code or select a color.
  • Tap Save.
• Tap Network Access Hours.
  • Tap the Network Hours dropdown and select a schedule:
    • Always On: The network is always available.
    • Every Day: The network is available during the same hours every day.
    • Custom: Network availability can be customized throughout the week.
  • Tap Save.
• Tap Network Security.
  • See How do I set up the Trusted List?
  • See How do I set up Skipped Devices?
  • See How do I set up Intrusion Settings?
• Tap Content Restrictions.
  • See How do I set up Content Restrictions?
• Tap Customer Portal Visitors.
  • To adjust the Login Retention period:
    • Tap Edit.
    • Select a retention period from the Login Retention dropdown.
    • Tap Save.
  • To receive a list of customers who accessed the Customer Portal:
    • Tap Email Customer List File.

What does the Security Type (WPA) setting mean?

• WPA, or Wi-Fi Protected Access, is an encryption protocol for Wi-Fi network security.
• Use the most recent version of WPA supported by your connected devices:
  • WPA2 was ratified in 2004 and is supported by nearly all devices.
  • WPA3 was ratified in 2018 and is supported by many modern devices.

How do I edit a Network Name (SSID) or Wi-Fi Password?

• Go to Networks, select the Network you want to modify, and tap Edit.
• Change the Network Name and/or Wi-Fi Password.
• Tap Save.

How do I set up Content Restrictions?

• Enable or disable the following restrictions:
  • Safe Search: Filters potentially offensive and inappropriate search results.
  • YouTube Restrictions: Filters potentially mature and inappropriate video content.
  • Block DNS over HTTPS: Prevents encrypted DNS requests from being resolved.
    • This does not prevent encrypted website traffic, such as an HTTPS webpage.
  • Block iCloud Private Relay: Prevents web traffic from routing through Apple’s iCloud service.
• Tap Content Restrictions.
  • Select a preset grouping of content categories.
  • Alternatively, enable individual content categories.
• Tap Applications.
  • Search for a specific mobile application.
  • Select the application and choose:
    • Block: Total restriction.
    • Always Allow: No restriction.
    • Allow For: Restrict the application after a set amount of use.
  • Tap the X to remove the application restriction.
• Tap Websites.
  • Enter a website URL and tap the + button.
  • Select Block or Always Allow.
  • Tap the X to remove the website restriction.

What is the Trusted List?

• The Trusted List contains website URLs that have been designated as trusted and will not be monitored for cyberthreats.
• Only add URLs when you are confident they are safe.

How do I set up the Trusted List?

• Tap Trusted Websites.
  • To add a website, tap the + button, enter the website URL, and tap Save.
  • Website URLs on the Trusted List will not be monitored for cyberthreats.
  • Only add URLs when you are confident they are safe.

What is the Skip Devices feature?

• Selecting a Device bypasses Network Security by disabling packet inspection of its network traffic.
• Skipped Devices will not trigger Security Alerts.

How do I set up Skipped Devices?

• Tap Skipped Devices.
• Select or deselect a Device using the checkbox next to it.

What are Intrusion Settings?

• The Intrusion Prevention System provides options that enhance cybersecurity monitoring and protection.

How do I set up Intrusion Settings?

• Tap Intrusion Settings.
• Enable the following settings as needed:
  • IPS Protocol Anomaly: Monitors network activity for known behavior that could indicate a cyberattack.
  • IPS Port-Scan-Defense: Detects and blocks malicious actors scanning your system for open ports.
• Tap Save.

What information is available in Additional Details?

• Total viruses detected
• Total intrusions
• Total web threats
• Network Security uptime
• Packets analyzed today
• Last updated date and time

What are the Customer Portal Terms of Service for?

• Creating Terms of Service helps protect your business from legal liability by outlining acceptable and unacceptable use of your Wi-Fi.
• Customers will be required to accept your Terms of Service.

What is the Retention Period in the Customer Portal?

• It is the period of time that a user can connect to the Customer Portal without re-entering their information.