Glo Fiber Business - Terms and Conditions Specific to Metro-Ethernet Services

1.    Q-in-Q.  Glo Fiber Business Ethernet supports Q-in-Q VLAN tagging, a construct in which multiple, stacked VLAN tags are supported on Ethernet frames. This functionality is typically associated with wholesale applications, and is a key component of the E-Access service type. Two types of tags are used in a typical Q-in-Q application, each assigned by a different party, and each used for separate and distinct purposes. This combination of multiple tags allows Glo Fiber Business to permit its individual E-Access carrier customers to freely use VLAN IDs associated with their end-user customers (C-tags) without the possibility of overlap/conflict with the VLAN IDs of other Glo Fiber Business carrier customers, regardless of the mix of next-gen and non-next-gen equipment in use.

2.    Link Aggregation Control Protocol (LACP). Glo Fiber Business Ethernet E-Access Service NNIs are provisioned over redundant links (on the same chassis) configured with LACP. Link aggregation protocol aggregates multiple Ethernet interfaces to form a logical point-to-point link, known as a LAG, virtual link, or bundle.  Link aggregation provides network redundancy by load-balancing traffic across all available links. If one of the links should fail, the system automatically load-balances traffic across all remaining links. 

3.    Service Frame Sizes. Glo Fiber Business Ethernet supports standard 1,522 byte Ethernet Service Frames, as well as non-standard frame sizes between 1,522 bytes and 9,000 bytes, subject to equipment limitations.  Glo Fiber Business will be able to support Service Provider Tagging / QinQ / 802.1pq which requires the higher level frame size. 

4.    SLA Measurements.

Suggested:

5.    PT 4 (Global PT = <27,500km, 17,087mi) Non-standard; TBD on a case by case basis

6.    SLA Scope. An SLA portal will be used to measure performance from UNI-to-UNI for all prescribed measurements, and will be measurable at the lowest level of service differentiation, either VLAN (effective as of Ethernet) or CoS as applicable.  Customer has the option to purchase, for a fee, the right to access the aforementioned SLA portal provided that Customer sends a written request for said access to Glo Fiber Business at least thirty (30) days in advance prior to such access being provided.

Off-Net Access. Glo Fiber Business does not support perform for off net circuits. 

Carrier - Carrier MSA agreement take precedent to the SLA’s found herein.

7.    Service Credit Exemptions. Events Exempt from Service Credit. Notwithstanding the foregoing, Customer shall not receive any Service Credit for any Service Outage, nor shall Provider be liable for any failure to meet any objectives or parameters hereunder, or delay in performing repairs, arising from or caused, in whole or in part, by any of the following events:   

a. Any acts or omissions of an entity other than Provider, including, but not limited to, Customer, Customer’s agents, employees, end users, or other service providers connected to Provider’s Services, system, network, equipment, or facilities;  

b. Failure of electrical power not provided by Provider;  

c. Failure on the part of Customer Equipment, end user equipment, or Customer’s vendor’s equipment;  

d. Customer’s noncompliance with this Agreement;  

e. Any emergency or routine maintenance;  

f. Any failure of any Off-Net Service (including, without limitation, any non-Provider equipment or facilities used in connection with the affected Service);  

g. Any period in which Provider is not given full access to its equipment or facilities for the purpose of investigating and correcting a Service Interruption;  

h. Any period in which Customer continues to use Service on an impaired basis or releases Service to Provider for maintenance purposes or for implementation of a Customer Service Order;  

i. Circumstances or causes beyond Provider’s reasonable control as described in Section 12.1 (Force Majeure) of the MSA.